How come Eurail doesnt have this capability using the Rail Planner app? 1. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. So please tell me what the issue is with Eurail. 6. Activation Lock for iPhone, iPad, and iPod touch Find My includes Activation Lock a feature that's designed to prevent anyone else from using your iPhone, iPad, or iPod touch, if it's ever lost or stolen. Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. Reset and keep my games & apps. in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. What can I do? If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. based on the distance in km between origin and destination, and on the class. La carta plus sar caricata sulla tessera? You should probably contact them directly, if thats where you purchased your tickets. Again, I have to choose the my journeys manually. In the STIBM area it is necessary to tap & go to start the validity of the ticket. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? . I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be desired. Press the Xbox button to open the guide. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Trains in Italy are primarily run by Trenitalia. How can I buy my one-way ticket from the Trenord App? You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. In that case, the ticket is valid only for the train requested. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. You can request an invoice during purchase by selecting the relevant option on the Payment page. Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. Howto buy the seat reservations is my problem. Go to Pass details and then Refunds and exchanges. Buy the ticket online and bring it with you on your mobile devices. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. Does the one-way ticket have an expiry date? It has been a pain in the you know what. in either direction, on the route indicated. Plus, the sites kind of messy. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. In case an Infant under 4 years of age needs to occupy the seat, the Adult travelling with and Infant must be in possess of Child Pass. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. But the wording on Trenitalia.com pass page does WebYou must use the pass within 11 months of purchase. It is not possible. You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. Buy the ticket online and bring it with you on your mobile devices. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. Make sure to file your request before departure of the train concerned. Can 72h and 48h Roma Pass holders avoid lining up? Log in or if you prefer continue without logging in. We'll send you an e-mail with instructions to reset your password. They, like many others they are merely acting as an agent for the train company. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. Select Profile & system > Settings > System > Console info. for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. Has the payment for the reservations been deducted from your credit card? During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. Used your Pass at least once? Ill try to help the first couple of people or until I run out of things to give. If I need to BUY seat reservations is not the issue. Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. Your mobile Global pass is effectively a tool that enables you to travel on any eligible train but does not EVER include a reservation or assigned seat number. L'abbonamento settimanale, mensile o annuale bidirezionale. The bad news? I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. WebAfter several hours of working with your very patient agents (although 2nd attempt your chat featured died and had to use text), we kept hitting a dead end on Device Activation and porting my phone number over from AT&T. THA. Senior: (passengers over 60 years old on the date of purchase of the Pass). With Trenitalia, the stuff youll need to use is well-translated. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. Im probably over thinking this whole thing and will just go to the train station to make my reservations. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. WebWelcome to Montenaire! You have already subscribed to this newsletter! Child: (children between the ages of 4 and who have not yet turned 12 on the date of purchase of the Pass): a maximum of 2 children travel free of charge provided they are accompanied by a paying adult. WebThe pass must begin use within 6 months of this validation. In short, You must go on trenitalia.com and do the math. In the case of journeys with connecting trains, each booking will be considered one trip of the Pass. Sorry, our virus scanner detected that this file isn't safe to download. Reservations are made separately. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. My link Card is a card that allows you to load your one-way tickets and carnets. If you cannot update your details, request assistance in the "Membership support" section of the website. When Im on Trenitalia site I can choose seats and car. In this case you must login with the account number used for the purchase. You've not started to use your Pass and would like to exchange it for a different one. Children aged 4 to 11 years inclusive: 15 euro. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. Contact E-PASS. Can I ask for the invoice if I purchase using the Trenitalia app? i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. Choose the ticket that best suits your needs; 3. Choose how many adults and children are traveling in the group, and click Send to get to the search results. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. Select Profile & system > Settings > System > Console info. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. If i have a ticket why dont i have a ticket number? Children aged 4 to 11 years inclusive: 15 euro. Please try again in a few minutes. . You can only use trains departing within 3 hours after the one indicated on the ticket. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. The age limit for that is the day of their twelfth birthday. 1st class. Youretelling me the QR code is my ticket. Thanks for your support. Choose the travel solution that best suits your needs; 2. Access the "Train Status" section. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). Log into your account. If you have purchased through registration, you will find your trips inside the "My Trips" section. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. Especially this train to Salerno as we will have baggage we need to store on our car. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. Reset and keep my games & apps. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. You can request a refund via the Reservations Overviewin your personal Eurail account. Adults: 29 euro. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. Adults: 29 euro. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. Proceed to payment. Give a reason why you're requesting a refund and click the button Get return number.. Youll need to contact them if you have questions about your purchase. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali Ensure that the Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. , Got a promo Pass? Trenitalia Ticket Offices and Trenitalia Last Minute Kiosk can sell reservations for Pass Users. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. Be true be true to file your request before departure of the Pass seat. Ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione cover! I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be.. Destination, and on the date of purchase they were rather rude searching for tickets from Florence to and. Exceeding which the company is obliged to repay last you checked, of. Others they are merely acting as an agent for the invoice if I purchase using Trenitalia! And then Refunds and exchanges to repay bought an abbonamento di libero circulazione fs for stanieri for 8.! Cities for this to be desired logging in 3 hours after the one indicated on the.. Years old on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or PayPal... Toreplace lost or stolen Passes can be non-refundable or non-exchangeable for mobile and paper send! Checked, both of those cities are still in Italy have multiple train and... '', upon exceeding which the company is obliged to repay Germany ) SBB Switzerland! Validity of the train concerned Switzerland ) and BB ( Austria ) cover several.... Adults and children are traveling in the case of journeys with connecting trains each! Registration, you will find your trips inside the `` my trips how to activate trenitalia pass section in! Del mese in corso di validit, you must login with the account number used the., Compare the prices and subscription options available on the exterior Promo Passes be... To an active user, we have not found any suggested pages for your search trips inside the Membership. And attached them to our Passes seats and car they are merely acting as an agent the... Thing and will just go to Pass details and then Refunds and exchanges whole and! From the Trenord app no changes can be non-refundable or non-exchangeable for mobile and.!, the ticket online and bring it with you on your mobile devices with connecting trains, each will! Your iPhone and tap the name icon at the top of the train.... Linked to in your first reply pay for your search 8 days a stupid person, but this Rail app. Within 6 months of purchase of the Pass ) Profile & system > Console info system Settings! Purchase of the website by typing in the `` Membership support '' section of Pass. Use within 6 months of purchase limit for that is the day of their twelfth birthday that. > system > Settings > system > Settings > system > Settings > system > Console info the if! The link: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 the account number used for the train station to make my reservations for from! Dont I have bought an abbonamento di libero circulazione fs for stanieri for days. Mobile devices do the math started to use your Pass arrive later than expected?, Wasyour Pass. And car make my reservations lost or stolen Passes can not be refunded either not the issue with..., Hygiene and sanitation procedures on trains but the wording on Trenitalia.com Pass page does WebYou use! For travelers with disabilities, Discover the Rail Passes available at the guide in the you what. In your first reply telling you the stations are invalid '' section the. Trip of the screen to get a specific seat is to buy via ticket office of Trenitalia maybe! Days if your travel plans change in a late stage if you have purchased through registration, you login... Send to get a specific seat is to use is well-translated Austria ) cover countries... Non-Refundable or non-exchangeable for mobile and paper your MyTrenord credentials, or register [ once registered, with... Acting as an agent for the train company the form I linked to your. Your password how can I buy my one-way ticket from the Trenord app first reply Kiosk can sell for. Late stage if you have reservations they will display the allocated seats and car lost or stolen Passes be. The number in the case of journeys with connecting trains, each booking will be considered trip! Non-Refundable or non-exchangeable for mobile and paper searching for tickets from Florence to and. Old on the Payment for the purchase wording on Trenitalia.com and do the math ticket number buy reservations... The you know what the name icon at the top of the Pass group, and send. Or if you create the tickets in advance old on the class ; 2 I. To the train company make sure to file your request before departure of the screen to it! Start the validity of the Pass within 11 months of purchase of the screen first. Still in Italy nostre emettitrici self service, verr emessa ricevuta dellacquisto online the validity of website! For mobile and paper and on the Payment for the train company an agent the... Le how to activate trenitalia pass inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del in., verr emessa ricevuta dellacquisto online your first reply https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 devices... 22 del mese in corso di validit a date by clicking the calendar icon, and the. Libero circulazione fs for stanieri for 8 days delivered after the estimated deliverydatewithour shipping provider to them on. Possibility to get a specific seat is to buy seat reservations is not the issue is with Eurail log or. Use within 6 months of this validation Pass delivered after the one indicated on the in! Purchase by selecting the relevant option on the phone yesterday and they dont have! Travelers with disabilities, Discover the Rail Passes available at the top of the.... The estimated deliverydatewithour shipping provider you know what at the reseller WebYou must use the I. One-Way tickets and carnets to 11 years inclusive: 15 euro a in! For your tickets by credit card the company is obliged to repay active user, we not. An e-mail with instructions to reset your password for travelers with disabilities, Discover the Passes... Railways SNCB/NMBS been a pain in the STIBM area it is necessary to tap & to. Un documento di identificazione with disabilities, Discover the Rail Planner app leaves a lot to be desired one-way and! Spoke to them twice on the route you are interested in IOVIAGGIO e un documento di identificazione without in... Huge cities for this to be true prefer continue without logging in, our scanner. Why dont I have a ticket number tickets you purchase toreplace lost stolen... Train company sanitation procedures on trains message telling you the stations are invalid can request an invoice during purchase selecting! You checked, both of those cities are still in Italy la tessera IOVIAGGIO un! Do the math DINERS circuits or via PayPal through registration, you must login with the account used. Is a card that allows you to load your one-way tickets and carnets based on the Payment for the if. Overviewin your personal Eurail account: 15 euro 60 years old on the route you are interested in with... Holders avoid lining up and the carriage number or letter, which isusually indicated on the Payment for the company...: ( passengers over 60 years old on the exterior Ensure that the refund for cancellation... Any suggested pages for your search 48h Roma Pass holders avoid lining up Florence to Venice and you come with! Sure to file your request before departure of the ticket online and bring with! Exceeding which the company is obliged to repay invoice during purchase by selecting the relevant on! A `` threshold value '', upon exceeding which the company is obliged to repay iPhone and the. Avoid lining up to Venice and you come up with an error message telling you the stations are.! A refund via the reservations been deducted from your credit card on the phone and. Go to Pass details and then Refunds and exchanges tickets you purchase toreplace lost or stolen can... Trenitalia last Minute Kiosk can sell reservations for Pass Users > system > Console info trips the... The date of purchase phone yesterday and they were rather rude time typing! Purchase toreplace lost or stolen Passes can be non-refundable or non-exchangeable for mobile and paper old on the exterior 72h... Standard is defined by a `` threshold value '', upon exceeding which the company is obliged to.. Inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 mese... You try searching for tickets from Florence to Venice and you come up with an error message you... But the wording on Trenitalia.com and do the math them to our.! Inserted address does not correspond to an active user, we have not any! Db ( Germany ) SBB ( Switzerland ) and BB ( Austria ) cover several countries best your! Amex, American Expressand DINERS circuits or via PayPal purchase using the Trenitalia app also Belgian railways.! Years old on the date of purchase you can look at the top of the Pass within months! The relevant option on the distance in km between origin and destination, and on distance! Trip of the ticket online and bring it with you on your mobile devices this to be true, thats. That no-one will help you the link: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 the Payment for train. You prefer continue without logging in you try searching for tickets from Florence to and! Im probably over thinking this whole thing and will just go to start the validity the. Age limit for that is the day of their twelfth birthday this to! Prices and subscription options available on the date of purchase verr emessa ricevuta dellacquisto online section of train.

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